Refund policy

Visions Sportswear

Policy overview

  • Return Period: 60 days from delivery date
  • Refund Processing Time: 10 business days from receipt
  • Return Shipping Costs: Covered by us
  • Restocking fee: No restocking fee required

At Visions Sportswear, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 60-day return policy from the date you receive your item.

Please read the terms below carefully.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • In the same condition as received

  • Unworn and unused

  • Tags still attached

  • In the original packaging

  • Proof of purchase (receipt or order confirmation) is required

Items that do not meet these requirements may not be accepted.

Starting a Return

To initiate a return, contact us at:

support@visions-sportswear.com

If your return is approved, we will provide detailed instructions on how and where to send your item.

Please note:
Items sent back without prior authorization will not be accepted.

Bundle Discounts & Promotional Offers (Important)

At Visions Sportswear, we offer bundle discounts across selected collections, meaning:

  • The more items you purchase, the more discount you receive.

  • Discounts are calculated based on the total number of items in your order at checkout.

Because of this structure:

  • It is not possible to return part of a bundle order and still keep the original discount.

  • If returning items causes your order to no longer meet the discount threshold, the discount will be recalculated.

  • The refunded amount will be adjusted accordingly.

Example:

If you purchase 4 items and receive a higher volume discount, but return 1 or 2 items, your order no longer qualifies for the original discount tier. The refund will therefore reflect the corrected pricing based on the remaining items.

This policy ensures fairness and prevents misuse of promotional pricing.

"Buy 1 Get 1 Free" Offer Policy

For orders placed under our Buy 1 Get 1 Free (BOGO) promotion, the following rules apply:

  • When purchasing one item and receiving one item for free, both items must be returned together to qualify for a refund.

  • It is not possible to return the paid item and keep the free item.

  • The promotion is conditional upon keeping both items.

This applies to all variations of the offer, including orders of:

  • 2 items (1 paid + 1 free)

  • 4 items (2 paid + 2 free)

  • 6 items (3 paid + 3 free), etc.

If only part of a BOGO order is returned, the refund will either be denied or recalculated based on the full retail price of the kept item(s).

Made-to-Order Products

For Made-to-Order products:

  • You may cancel your order within 48 hours of purchase.

  • After 48 hours, the order enters production and cannot be canceled.

  • Returns are only accepted if the item arrives damaged, defective, or stops functioning within 30 days of delivery.

Damaged or Defective Items

Although we inspect all orders before shipment, if your item arrives damaged, defective, or incorrect, please contact us immediately at:

support@visions-sportswear.com

We will resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us.

Exchanges

If you wish to exchange an item, we recommend:

  1. Returning the original item.

  2. Placing a new order for the desired product.

This ensures the fastest processing time.

European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must still meet our return conditions:

  • Unworn

  • Unused

  • With tags

  • In original packaging

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method.

  • Processing may take up to 10 business days.

  • Your bank or credit card provider may require additional time to process the transaction.

If more than 15 business days have passed since approval and you have not received your refund, please contact:

Contact details

Email: support@visions-sportswear.com

Contact page: Contact us

Address: Antwerpenstraat 3, Waalwijk, 5144 CX, Netherlands